01
Our Quality Commitment
We make reasonable efforts to ensure that products sold through melyvio are accurately described, appropriately packaged, and supplied in suitable condition.
Our product range includes skincare & beauty items, signature fragrances, personal care & wellness products, and other items within our specialized beauty categories.
Because beauty and wellness items may contain different formulations, natural extracts, textures, packaging details, or individual accessories, minor manufacturing or seasonal variations may occasionally occur. These may include slight differences in:
- Color tone, tint, or scent profile
- Surface finish or printed details
- Texture or consistency
- Component alignment or pump/dispenser fit
- Packaging presentation
- Minor manufacturing marks
Minor variations that do not materially affect the intended function, performance, or normal use of the product do not necessarily indicate a defect. Product characteristics vary by item. Please review the applicable product page for individual specifications.
02
Damaged, Defective, Incorrect, or Incomplete Products
If your order arrives with an issue such as:
- Damage during delivery
- Broken or visibly damaged containers or bottles
- Missing items, seals, accessories, or components
- Incorrect components or wrong product model supplied
- An incorrect quantity
- A product that does not function as reasonably described (e.g., electronic beauty device failure on arrival)
- Damaged packaging that has materially affected the product
- A product materially different from what was ordered
Please contact our Customer Support Team as soon as reasonably possible after delivery.
To help us review your request, please provide:
- Order number
- Email address used during checkout
- Product name
- A brief description of the issue
- Clear photos or videos of the affected product
- Photos showing damaged or missing parts, where applicable
- Photos of the product packaging and outer shipping package
- A photo of the shipping label, where applicable
Please keep the affected product, included parts, accessories, and packaging until our team has completed the review.
03
Available Resolutions
Once your request has been reviewed and the issue has been confirmed, melyvio may provide an appropriate resolution depending on the circumstances. Available resolutions may include:
- Replacement of the affected product
- Replacement of a missing or damaged part, where available
- Reshipment of an incorrect or missing item
- Refund to the original payment method
- Partial refund where appropriate
- Another reasonable remedy required by applicable law
04
Product Collections & Specific Quality Guidelines
Our catalog focuses on key categories designed to inspire self-care and confidence. Quality-related concerns per collection include:
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Skincare & Beauty: Broken or leaking bottles/jars, missing product seals, defective pump dispensers, or damaged outer cartons.
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Signature Fragrances: Damaged spray nozzles, leaking atomizers, or compromised bottle integrity on arrival.
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Personal Care & Wellness: Broken structural components, missing accessories, or functional failure of electronic or mechanical wellness devices on delivery.
05
What Is Not Generally Covered
Subject to applicable law, this Warranty and Guarantee Policy does not generally cover:
- Minor cosmetic or manufacturing variations that do not materially affect normal use
- Normal wear and tear resulting from regular use
- Damage caused after delivery through misuse, rough handling, or accidental drops
- Damage caused by incorrect setup, application, or failure to follow instructions
- Missing pieces, parts, or accessories lost after delivery
- Products that have been materially altered or modified
- Damage resulting from unsuitable storage or exposure to extreme temperatures/moisture
- Damage caused by batteries or chargers not specified or supplied for electronic products
- Products purchased from unauthorized third-party sellers
- Personal preference regarding scent, shade, or style where the product is otherwise as described
