Terms and Conditions
These Terms and Conditions (“Terms”) apply to purchases made through melyvio.com.
melyvio.com is operated by Guiyang Shifuzi Technology Co., Ltd.
By submitting an order through our website, you acknowledge that you have read, understood, and agree that your purchase is subject to these Terms and any other applicable policies made available on melyvio.com.
Scope of These Terms
These Terms apply to purchases of products offered through melyvio.com.
Additional policies may also apply to your purchase, including our:
- Shipping Policy
- Return & Refund Policy
- Payment & Security Policy
- Privacy Policy
- Terms of Use
- Product Support & Warranty information
Where applicable, these policies should be read together with these Terms.
Product Information
We make reasonable efforts to present product descriptions, ingredients, sizes, shades, finishes, photographs, functionality, pricing, and availability accurately.
Melyvio products may include glossy lip tints, velvet lip tints, lipsticks, liquid foundations, and other makeup products.
However, actual product appearance may vary slightly due to:
- Screen or display settings
- Lighting conditions
- Photography
- Manufacturing tolerances
- Shade or finish variations
- Texture or appearance variations
- Product batch differences
- Packaging or design updates
Products featuring glossy or velvet finishes, rich pigments, liquid formulas, or other cosmetic details may vary slightly in shade, texture, finish, surface appearance, or visual effect.
Such minor variations may be part of normal manufacturing and do not necessarily constitute a defect.
We reserve the right to correct errors, update product information, revise availability, or modify website content where reasonably necessary.
If a material error affects an order that has already been placed, we may contact you regarding available options or cancel the affected item and issue an appropriate refund.
Product Requirements
Certain Melyvio products may include or require compatible:
- Applicators
- Caps or closures
- Pumps or dispensers
- Product-specific packaging components
- Makeup tools
- Other accessories specified on the product page
Customers are responsible for reviewing the applicable product information before purchasing or using the item.
Product formulations, applicators, packaging components, and sizes may vary between products or versions.
Unless expressly stated otherwise, Melyvio does not guarantee that every third-party applicator, replacement component, makeup tool, or accessory will be suitable for every product.
Customers should review the stated ingredients, product size, intended use, and application and care information before purchasing.
Orders and Acceptance
After you submit an order, you may receive an automated order confirmation.
This confirmation acknowledges that we have received your order but does not necessarily constitute final acceptance or confirmation that the order has shipped.
We reserve the right to refuse, limit, verify, or cancel an order where reasonably necessary, including circumstances involving:
- Payment authorization failure
- Suspected fraud
- Unauthorized payment activity
- Inventory limitations
- Incorrect pricing or product information
- Shipping restrictions
- Duplicate or unusual orders
- Suspected unauthorized resale
- Abuse of promotions
- Legal or regulatory restrictions
- Other circumstances preventing reasonable fulfillment
If an order is canceled after payment has been successfully charged, an appropriate refund will be issued to the original payment method or another method permitted by the applicable payment provider.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to assist before fulfillment begins.
However, we cannot guarantee that changes or cancellations can be made once an order has entered:
- Processing
- Picking or packing
- Fulfillment
- Shipping preparation
- Dispatch
If an order has already shipped, the applicable Return & Refund Policy may apply.
Prices
Product prices are displayed and processed in U.S. dollars (USD) on melyvio.com.
Prices may vary depending on:
- Product selection
- Product size or variation
- Shade or finish
- Quantity
- Destination
- Promotional eligibility
- Applicable taxes
- Shipping charges
The final amount payable will be displayed during checkout before you complete your purchase.
We may update prices at any time for future purchases.
If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order.
Taxes and Other Charges
Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.
International orders may also be subject to:
- Customs duties
- Import taxes
- Brokerage fees
- Clearance charges
- Other local government or carrier fees
Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.
Please review our Shipping Policy for additional information.
Payment
Available payment methods are displayed during checkout and may vary depending on:
- Customer location
- Device
- Order value
- Available payment services
By submitting payment information, you represent that:
- You are authorized to use the selected payment method
- The information provided is accurate and complete
- You authorize the applicable transaction amount to be processed
All transactions may be subject to authorization, verification, fraud prevention, and security checks.
For additional information, please review our Payment & Security Policy.
Promotions and Offers
Melyvio may periodically offer:
- Promotional pricing
- Discount codes
- Product bundles
- Limited-time offers
- Free or reduced shipping
- Other promotional benefits
Promotions may be subject to additional conditions including:
- Start and end dates
- Minimum purchase requirements
- Product exclusions
- Geographic restrictions
- Quantity limitations
- Customer eligibility
- Usage restrictions
Unless otherwise stated, promotional offers may not be combined.
Discounts generally cannot be applied retroactively to completed orders.
We reserve the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.
Shipping and Delivery
Shipping methods, estimated delivery times, tracking availability, shipping charges, and related matters are governed by our Shipping Policy.
Any delivery date or timeframe provided is an estimate unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including:
- Carrier operations
- Customs processing
- Weather
- Transportation disruptions
- Holidays
- Remote delivery destinations
- Local delivery conditions
Customers are responsible for providing complete and accurate shipping information during checkout.
Some Melyvio products may include liquid formulas, applicators, pumps, caps, glass-like containers, or other components that require careful handling during transportation.
We take reasonable measures to package such products appropriately for transportation, but customers should inspect their order promptly after delivery.
Returns and Refunds
Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.
Please contact us before returning a product so that our customer support team can review your request and provide the applicable return instructions.
Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.
Damaged, Defective, or Incorrect Products
If your Melyvio product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.
This is especially important for products with liquid formulas, applicators, pumps, caps, containers, or other packaging components.
We may request:
- Your order number
- Clear photographs of the product
- Photographs of the outer and inner packaging
- A photograph of the shipping label
- A short video demonstrating the issue where relevant
Please retain the product and original packaging until our customer service team has reviewed your request.
Depending on the circumstances and applicable law, available remedies may include a replacement, refund, repair, or another appropriate resolution.
Product Use and Care
Products purchased from Melyvio should be used only for their intended purpose and in accordance with applicable:
- Product instructions
- Specifications
- Ingredient information
- Application or closure guidance
- Product warnings
- Product-specific recommendations
Lip Tints and Lipsticks
For glossy lip tints, velvet lip tints, lipsticks, and other lip products:
- Review the ingredient information before use
- Apply the product only as directed
- Keep applicators and product openings clean
- Close caps securely after use
- Store products according to the applicable instructions
- Avoid sharing products where hygiene may be a concern
- Stop using a product if irritation occurs or if the product appears unsuitable for continued use
Liquid Foundations and Packaging Components
For liquid foundations and products with pumps, dispensers, applicators, caps, or other packaging details:
- Handle containers carefully
- Follow the applicable application instructions
- Check that closures are properly secured after use
- Store products according to the applicable instructions
- Keep applicators and makeup tools clean
- Avoid excessive force when using pumps or opening packaging
- Stop using the product if its packaging is damaged or the product appears unsuitable for continued use
Minor differences in shade, texture, appearance, finish, or application results may occur between makeup products or individual users.
Shades, Finishes, and Cosmetic Details
Where a Melyvio product includes glossy or velvet finishes, rich pigments, liquid formulas, or other cosmetic features:
- Review shade and finish information carefully
- Consider that screen settings and lighting can affect how colors appear
- Follow the applicable application and removal instructions
- Store products separately where practical
- Avoid contaminating applicators or product openings
- Avoid unnecessary exposure to heat, harsh chemicals, or cleaning products
Product-specific instructions take priority where provided.
Indoor and Outdoor Use
Unless a product page expressly states that an item is designed for particular conditions, Melyvio makeup products should be protected from unnecessary exposure to:
- Rain
- Excessive moisture
- Extreme temperatures
- Prolonged direct sunlight
- Harsh chemicals or cleaning products
Any waterproof, water-resistant, long-wear, or similar product claim applies only where specifically stated for the individual product.
Product Size and Natural Variations
Measurements, weights, and volumes displayed on melyvio.com are provided as a useful product reference.
Minor variations may occur as a result of:
- Manufacturing methods
- Measurement methods
- Product formulation
- Packaging characteristics
- Product batch variations
Makeup products featuring pigments, glossy or velvet finishes, liquid formulas, or other cosmetic details may not appear completely identical under different lighting conditions or on different users.
Product Warranty
Certain Melyvio products may be covered by a limited warranty where specifically stated.
Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page, product documentation, or Product Support & Warranty page.
Warranty coverage is separate from statutory consumer rights.
Nothing in our warranty terms limits rights that cannot lawfully be excluded under applicable consumer law.
Personal Use
Products offered through melyvio.com are intended primarily for lawful personal, beauty, or gift use unless otherwise expressly agreed by us in writing.
Unauthorized commercial resale may be restricted where reasonably necessary.
Prohibited Activity
You may not use melyvio.com or its purchasing systems for:
- Fraudulent transactions
- Unauthorized payment activity
- Abuse of discounts or promotions
- Manipulation of checkout systems
- Misuse of return or refund procedures
- Unauthorized resale where restricted
- Interference with website security
- Other unlawful or deceptive activity
We may take reasonable steps to protect our customers, website, business, and payment systems where suspicious activity is identified.
Intellectual Property
Unless otherwise stated, website content including:
- Melyvio branding
- Logos
- Product descriptions
- Images
- Graphics
- Videos
- Layouts
- Design elements
- Original written content
is owned by, licensed to, or otherwise used with authorization by Melyvio, Guiyang Shifuzi Technology Co., Ltd., or the applicable rights holder.
Website content may not be reproduced, distributed, modified, commercially exploited, or otherwise used without appropriate authorization except where permitted by applicable law.
Third-Party Services
Melyvio may rely on third-party service providers to support:
- Ecommerce infrastructure
- Payment processing
- Order fulfillment
- Shipping and logistics
- Customer support
- Analytics
- Advertising and attribution
- Fraud prevention
- Security
- Other technology services
Third-party services may be governed by their own terms and privacy practices.
Melyvio is not responsible for independent third-party services that we do not operate or control.
Electronic Communications
By placing an order or contacting us electronically, you agree that we may communicate with you electronically where appropriate.
These communications may include:
- Order confirmations
- Payment notifications
- Shipping updates
- Tracking information
- Customer support responses
- Return or refund communications
- Security notices
- Important service-related information
Marketing communications are handled separately and may be subject to applicable consent and unsubscribe requirements.
Privacy
Our collection, use, disclosure, and protection of personal information is described in our Privacy Policy.
Where applicable, additional privacy controls may be available through our Your Privacy Choices page.
Disclaimer
To the fullest extent permitted by applicable law, melyvio.com and related website services are provided on an “as is” and “as available” basis.
We do not guarantee uninterrupted website availability or that every technical issue will be corrected immediately.
Product photographs and displays are intended to represent the products as accurately as reasonably possible, but minor variations may occur as described above.
Product-specific warranties, where applicable, are governed by the applicable warranty terms.
Nothing in these Terms excludes any warranty, consumer right, guarantee, or remedy that cannot legally be excluded.
Limitation of Liability
To the fullest extent permitted by applicable law, Melyvio and Guiyang Shifuzi Technology Co., Ltd. will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to a purchase, order, transaction, product, or use of the store where such liability may lawfully be limited.
Nothing in these Terms is intended to exclude, restrict, or limit:
- Liability that cannot lawfully be excluded
- Mandatory consumer rights
- Remedies available under applicable consumer protection laws
Consumer Rights
Depending on your country, state, province, or region, you may have statutory consumer rights relating to:
- Product conformity
- Defective products
- Repairs
- Replacements
- Returns
- Refunds
- Cancellations
Nothing in these Terms is intended to waive or restrict rights that cannot legally be waived.
Where mandatory consumer protection laws provide greater rights than these Terms, those legal rights will continue to apply.
Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by applicable law.
Changes to These Terms
We may update these Terms periodically to reflect changes in:
- Business operations
- Products or collections
- Website functionality
- Store policies
- Legal requirements
- Regulatory requirements
The updated version will be posted on this page.
The version of these Terms in effect when an order is placed will generally govern that transaction unless applicable law requires otherwise.
Contact Us
If you have questions regarding these Terms and Conditions, an order, a Melyvio product, or our store policies, please contact us:
Brand: Melyvio
Website: melyvio.com
Phone Number: 19907795717
Legal Entity:
Guiyang Shifuzi Technology Co., Ltd.
Registered Address:
25th Floor, Fangzhou Building, No. 335 Shenqi Road, Xinhua Road Street, Nanming District, Guiyang City, Guizhou Province, China
Unified Social Credit Code:
91520102MAEEFQ0403
Customer Support Email:
service@melyvio.com
melyvio.com is operated by Guiyang Shifuzi Technology Co., Ltd.