What can be returned?
Eligible items must be unused, undamaged, and returned with their original packaging, parts, and accessories.
Contact us within 30 days and provide your order number.
Return & Refund Policy
COMPANY INFORMATION
MELYVIO Store Operator
COMPANY NAME
Guiyang Shifuzi Technology Co., Ltd.
UNIFIED SOCIAL CREDIT CODE
91520102MAEEFQ0403
REGISTERED ADDRESS
25th Floor, Fangzhou Building, No. 335 Shenqi Road, Xinhua Road Street, Nanming District, Guiyang City, Guizhou Province, China
STORE DOMAIN
RETURN SUPPORT
MELYVIO RETURN POLICY
Returns made simple.
Request a return within 30 days of delivery for our Skincare & Beauty, Signature Fragrances, and Personal Care & Wellness items.
Request Return Support →
01RETURN WINDOW30 days after delivery
02ITEM CONDITIONUnused and complete
03CONTACTservice@melyvio.com
What may not qualify?
- Used, altered, or damaged products
- Incomplete items or missing packaging
- Personalized or final-sale products
- Opened hygiene-sensitive products
How to request a return
- Email service@melyvio.com.
- Include your name, order number, item, and reason.
- Wait for approval and return instructions.
- Keep proof of shipment.
Important: Do not send items to the registered company address unless customer care instructs you to do so.
Damaged or incorrect items
Contact us promptly with your order number and clear photos of the product, packaging, and shipping label.
Keep all packaging until the review is complete.
Costs and processing
Customers may be responsible for return shipping when the return is not caused by our error.
Approved refunds are issued to the original payment method after inspection. Bank processing time may vary.
Additional information
Contact us quickly to change or cancel an order. Once processing begins, changes may not be possible.
This policy does not limit mandatory consumer rights under applicable law.